Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use WithCold's email automation platform.
We collect information you provide when using WithCold's email automation platform, including contact details, email content, and recipient data. We use this information to deliver our cold email services, improve your experience, and comply with legal obligations. We don't sell your personal data to third parties.
This Privacy Policy describes how withcold.com ("we," "us," or "our") collects, uses, and shares information about you when you use our cold email automation platform and related services (collectively, the "Services").
We are committed to protecting your privacy and maintaining the security of your personal information. This policy applies to all users of WithCold's cold email automation platform, including both account holders who send campaigns and recipients of cold emails sent through our service.
We collect several types of information to provide and improve our Services:
Information you provide when creating and managing your account.
Content and metadata related to your cold email campaigns and outreach.
Information about prospects and people who receive your cold email campaigns.
Information about how you use WithCold's features and campaign performance.
We automatically collect certain information when you use our Services, including log data, device information, and usage analytics. This helps us improve our platform's performance and security.
We use the information we collect for the following purposes:
To provide our core cold email automation services, including sending personalized email campaigns, tracking engagement metrics, managing recipient databases, and providing detailed analytics and reporting on campaign performance.
To create and maintain your account, process payments, provide customer support, and communicate important service updates.
To analyze email campaign performance, optimize deliverability rates, develop new automation features, and enhance the overall effectiveness of our cold email platform.
To comply with applicable laws, respond to legal requests, protect our rights, and ensure platform security and integrity.
We may send you updates about WithCold's new features, cold email best practices, and platform improvements, but only if you've opted in. You can unsubscribe at any time using the link in our emails or through your account settings.
We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:
We work with trusted third-party companies that help us operate our platform:
We may disclose information when required by law, such as in response to a court order, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights or comply with legal obligations.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Retained while your account is active and for 30 days after account deletion to allow for reactivation.
Retained for up to 7 years for analytics and compliance purposes, or until deletion is requested.
Automatically deleted after 2 years, or sooner if no longer needed for security or improvement purposes.
Retained as required by law or legal proceedings, which may extend normal retention periods.
When data is deleted, it is permanently removed from our active systems. Some information may remain in backups for up to 90 days before being permanently purged.
You have important rights regarding your personal information. These rights may vary depending on your location:
You have the right to know what personal information we have about you and how we use it.
How to Exercise This Right:
Contact us through our support portal or use your account settings to view and download your data.
You can request that we correct any inaccurate or incomplete personal information.
How to Exercise This Right:
Update your information directly in your account settings or contact our support team.
You can request that we delete your personal information, subject to certain legal limitations.
How to Exercise This Right:
Use the account deletion option in settings or contact our support team with a deletion request.
You can request a copy of your personal information in a machine-readable format.
How to Exercise This Right:
Use the data export feature in your account or contact us for assistance with data transfer.
You can object to certain types of data processing, including marketing communications.
How to Exercise This Right:
Adjust your communication preferences in account settings or use unsubscribe links in emails.
You can request that we limit how we process your personal information in certain circumstances.
How to Exercise This Right:
Contact our support team with your specific restriction request and reasoning.
If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
We implement comprehensive security measures to protect your personal information:
In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by law, typically within 72 hours of discovery.
Our services are primarily hosted in the United States. If you are located outside the U.S., your information may be transferred to and processed in the United States or other countries where our service providers operate.
For transfers of personal data from the European Union, we rely on:
Regardless of where your data is processed, we maintain the same high standards of data protection and comply with applicable privacy laws in your jurisdiction.
Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16.
If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
If you disagree with changes to our Privacy Policy, you may delete your account before the changes take effect. Continued use of our Services after changes become effective constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our privacy practices, we're here to help:
If you're in the EU and have concerns about our privacy practices that we haven't resolved, you have the right to file a complaint with your local data protection authority.